Patient satisfaction

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Our goal at Harley Street Specialist Hospital is to provide our patients with the highest quality medical care combined with exceptional service. Listening to our patients is vital, we are always keen to hear about your experience, patient feedback is invaluable. We are extremely proud of our high standards of patient care.

We actively collect feedback from our patients on a monthly basis to help us to develop our service further. Our scores for June 2021 were:

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91.4%
% of patients who would rate our quality of care as excellent or very good
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96.6 %
% treated with full dignity and respect
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100%
Hospital staff told you who to contact if you were worried about your condition or treatment after you left hospital
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93.1%
You were involved as much as you wanted to be
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100%
You found someone on the hospital staff you could talk to about worries and fears if you needed them
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100%
% of people who feel they received sufficient post operative information
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98.2%
Effectiveness of pain relief
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96.6%
% of people who feel they were provided individual attention that was excellent or very good
Mr Luke Cascarini showing a patient their xray at an HSSH consulting room

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If you would like to speak to us about your experience with us, please call +44 (0)20 4513 2244 or email patientsatisfaction@hssh.health.

Our patients feedback

Here are just some of the comments our patients have given this year and in November 2020:

“Fantastic experience, couldn’t have been better; surgeon and all staff were fantastic; best thing I have treated myself to, ever.”

2021

“Receptionist was amazing, in fact all staff were fantastic, everything went very well, thank you.”

2021

“Fantastic, wonderful, used the concierge service, staff were all fabulous.”

2021

“All perfect, excellent ; 20/10!”

2021

“I was delighted with the procedure and every aspect of the hospital and my care.”

2021

“Very good experience actually!”

CR November 2020

“All went well, better than expected!”

GP November 2020

“Everything was perfect.”

MS November 2020

“Really nice staff.”

PN November 2020

“Very efficient.”

PB November 2020

“Wonderful and positive experience; very quick, very nice.”

CM November 2020

“All great, lovely staff.”

AG November 2020

“Patients are treated very well; they’re taken care of and checked up on very regularly; staff are very attentive.”

JN November 2020