Patient satisfaction

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Our goal at Harley Street Specialist Hospital is to provide our patients with the highest quality medical care combined with exceptional service. Listening to our patients is vital, we are always keen to hear about your experience, patient feedback is invaluable. We are extremely proud of our high standards of patient care.

We actively collect feedback from our patients on a monthly basis to help us to develop our service further. Our scores for June 2021 were:

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91.4%
% of patients who would rate our quality of care as excellent or very good
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96.6 %
% treated with full dignity and respect
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100%
Hospital staff told you who to contact if you were worried about your condition or treatment after you left hospital
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93.1%
You were involved as much as you wanted to be
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100%
You found someone on the hospital staff you could talk to about worries and fears if you needed them
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100%
% of people who feel they received sufficient post operative information
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98.2%
Effectiveness of pain relief
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96.6%
% of people who feel they were provided individual attention that was excellent or very good
Mr Luke Cascarini showing a patient their xray at an HSSH consulting room

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If you would like to speak to us about your experience with us, please call +44 (0)20 4513 2244 or email patientsatisfaction@hssh.health.